Q: What is your refund policy?
A: CentralVac products carry a 5-day refund policy from the date you receive product.
- All returns must be returned in a "sellable" condition in order to receive a refund.
- Opened consumable products or damaged products cannot be refunded.
A: CentralVac issued Return Merchant Authorization (RMA) number must be written on the outside of the return box. If there is no RMA on the box the return will not be accepted and no refund will be issued.
CentralVac is not responsible for refunding the shipping costs to either originally send or to return products. The customer is responsible for all shipping costs.
- All products return for credit must be in the same condition as when they left our warehouse.
- All RMA's are valid for 30 days from when they are issued.
- Any products not returned within the 30 day window will be subject to a 15% restocking fee and credit will be converted to in-store credit.